Arjun Shetty, the 50-something-year-old owner of a multi-cuisine restaurant in Chennai wasn’t able to digest what had just happened to him. A renowned food critic and a good friend had given him a tour of his own kitchen, that had left him bewildered. “When was the last time you had that duct cleaned? Look at all this oil and grease on the grinder! Are you serving cobwebs on your menu too? If you don’t want to lose your license, you better get involved in your kitchen!” Some of those words were still ringing in his ears. Grinding his teeth, Mr. Shetty picked up the nerve, dialed a number and fired his General Manager for his negligence. He was now prepared to show more involvement in his own business, just like a few decades ago when he had first started his dream venture. Mr. Shetty picked up his phone once again. This time, to call for help. On the other end of the phone, was a Manager from Twinto, one of Chennai’s Leading Professional Industrial Cleaning Serv...
